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In this next video, I will teach you how to answer competency-based interview questions. If you have a job interview coming for any role or any company, make sure you stay tuned, please subscribe, and give the video a LIKE.
In this tutorial, I will cover three things.
1. I will explain what competency-based interview questions are.
2. I will give you a brilliant structure to use when answering competency-based interview questions.
3. I will give you several example competency-based questions and top-scoring answers!
WHAT ARE COMPETENCY-BASED INTERVIEW QUESTIONS?
When a hiring manager creates the person specification for a job, they will usually create a list of COMPETENCIES that are required to do the job properly. Competencies are a set of characteristics and skills needed in a particular job.
Example competencies for job interview include:
– Teamwork.
– Problem-solving.
– Customer focus.
– Decision-making.
– Responsibility.
– Results-driven.
How do you prepare for a competency-based interview?
Competency-based interview questions will usually start with:
Q. Tell me about a time when you…
Q. Describe a situation you were in where you had to…
Q. Give an example of a time when you…
So, you can see that the interview question is asking you to give a SPECIFIC SITUATION you have previously been in that demonstrates the competency being assessed.
HOW SHOULD YOU ANSWER COMPETENCY-BASED INTERVIEW QUESTIONS?
A brilliant tried-and-tested structure for answering competency-based interview questions is to use the STAR technique. With the STAR technique…
– You start off and tell the interviewer the SITUATION you were faced with.
– You then move and explain the TASK that needed doing.
– You then give details about the ACTION you took.
– Finish off with the RESULTS following your actions!
EXAMPLE COMPETENCY-BASED INTERVIEW QUESTIONS AND ANSWERS
The first question is based on the competency of CUSTOMER FOCUS.
COMPETENCY-BASED INTERVIEW QUESTION.
Q1. Tell me about a time when you provided excellent customer service. 02:45
The next interview question is based on the competency of PROBLEM-SOLVING
