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In this next video, I will teach you how to answer 3 difficult customer service interview questions. If you have a customer service interview company up, or you are applying for a job that has customer service duties included, make sure you stay tuned.
Please give the video a like, and don’t forget to subscribe to the channel so I can keep you updated with the latest tips to help you pass every job interview you attend!
Let’s jump straight into the tutorial:
CUSTOMER SERVICE INTERVIEW QUESTION #1. How would you deal with a difficult customer?
TIP: Show the interviewer you can stay calm, professional, and composed whilst dealing with difficult customers, and that you go all out to achieve a successful outcome.
EXAMPLE ANSWER: 00:42
CUSTOMER SERVICE INTERVIEW QUESTION #2. How would you handle a customer complaint?
TIP: When dealing with any customer complaint, always follow company procedures, apologize if the company is at fault, and work with the customer to find a successful resolution.
EXAMPLE ANSWER: 01:40
MORE GREAT JOB INTERVIEW TUTORIALS TO HELP YOU PASS YOUR INTERVIEW:
Customer service interview questions and answers: https://youtu.be/YY7NFNMiQN4
Mock interview: https://youtu.be/KCm6JVtoRdo
CUSTOMER SERVICE INTERVIEW QUESTION #3. Tell me about a time when you went above and beyond for a customer.
TIP: My advice is to use the STAR technique when answering this interview question. STAR stands for, situation, task, action, and result.
EXAMPLE ANSWER: 02:50
