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In this next video, I will teach you how to answer conflict-resolution interview questions. I can guarantee that at least one conflict resolution question will come up during your interview. So, if you are applying for any job with any company, make sure you stay tuned, watch the presentation from start to finish because I will help you to be the stand-out candidate!
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CONFLICT-RESOLUTION INTERVIEW QUESTION #1. How do you deal with conflict? 00:38
TIP: When answering this first conflict resolution interview question, say you always take positive steps to resolve the conflict quickly for the sake of the team.
CONFLICT-RESOLUTION INTERVIEW QUESTION #2. Tell me about a time when you had a disagreement with a co-worker. 01:33
TIP: This is a type of behavioral conflict resolution interview question. Most candidates fail their interviews when answering this question because they say they will tell their manager about the conflict. This is not what the hiring manager wants to hear
CONFLICT-RESOLUTION INTERVIEW QUESTION #3. Tell me about a time when you had a disagreement with your boss. 02:58
TIP: This is perhaps the hardest conflict resolution interview question to answer correctly. Most people respond by saying they have never had a disagreement with their boss. However, if you have had a disagreement in a professional and respectful manner it says you are the type of person who puts the best interests of the company at heart and that you are confident enough to speak out.
CONFLICT-RESOLUTION INTERVIEW QUESTION #4. How do you deal with angry customers who complain about your products or services? 04:28
TIP: This question is assessing your understanding of how important it is to try and win customers around. Don’t ever take anything a customer says personally, and do all you can to win their loyalty. Remember, customers are able to voice their feedback easily online nowadays, so it’s important the service they receive is impeccable.
